Zales Vs Helzberg Diamonds: Which Is Better? (2023 Comparison)

Looking to know who’s better between Zales Vs Helzberg Diamonds

You’re in the right place!

This is our comparison of Zales Vs Helzberg Diamonds

In this article, I have reviewed both brands in-depth and will fully explain to you which one is better.

Let’s get started with an in-depth look at what sets these brands apart.

1) History

Zales

Zales is one of the largest diamond jewelry retailers in the United States, with a history dating back to 1924. The company started as a small Texas-based jewelry store, but has since grown to become a national chain with over 750 stores across the country. Zales is known for its wide selection of diamonds, engagement rings, and other fine jewelry at competitive prices. From a blogger’s perspective, Zales offers a solid option for those looking to purchase diamond jewelry, with a reputable history and a wide range of options to choose from. However, it’s worth noting that you may find better deals and unique, one-of-a-kind pieces at smaller independent jewelers.

Helzberg Diamonds

Helzberg Diamonds is another major jewelry retailer in the United States. Founded in 1915 in Kansas City, Missouri, the company has grown to become the 19th largest jewelry chain in the United States, with over 200 locations. Helzberg Diamonds is known for its focus on customer service, offering a wide selection of diamond jewelry, as well as custom design services.

The company also has a “Best Price Guarantee,” which ensures customers are getting the best value for their dollar. Helzberg Diamonds is a great option for those looking for quality diamond jewelry, but may not be the best option for those looking for unique, one-of-a-kind pieces.

2) Website Navigation

Zales

Zales’ website navigation is sleek and user-friendly, making it easy to find the perfect piece of jewelry for any occasion. The homepage showcases a variety of popular categories, including engagement rings, wedding bands, and fashion jewelry.

One of the standout features of Zales’ website is the “Design Your Own” section, where you can customize your own ring by selecting a setting and diamond. The website also features a “Diamond Education” section, where you can learn about the different aspects of diamond grading and quality.

Overall, Zales’ website is a great resource for those looking to purchase high-quality jewelry and customize their own pieces. As a blogger, I appreciate the easy-to-use interface and the wealth of information available on the website.

Helzberg Diamonds

Helzberg Diamonds’ website navigation is straightforward and easy to use. The homepage showcases the company’s top collections, including bridal rings, designer engagement rings, and fashion jewelry.

The “Design Your Own Ring” feature allows you to customize rings with a variety of settings, diamonds, and gemstones. The website also features an “Education Center” with helpful guides on diamond quality, care, and pricing.

Overall, Helzberg Diamonds’ website is an excellent resource for those looking to purchase jewelry. The user-friendly navigation, helpful guides, and customizability make it a great choice for shoppers.

Winner: Helzberg Diamonds wins this round.

3) Quality

Zales

Zales is a well-known jewelry retailer that offers a wide selection of diamond jewelry, including loose diamonds and pre-made diamond rings. They are known for their wide range of options and affordable prices, making them a popular choice for those looking to purchase a diamond.

However, it’s important to note that Zales diamonds are not always certified by independent grading laboratories such as GIA or AGS. This means that the quality of their diamonds may vary, and it’s important to thoroughly inspect and compare diamonds before making a purchase.

Additionally, while they do offer customization options, they may not be as extensive as those offered by other high-end jewelers. Overall, Zales is a great option for those looking for a variety of diamond options at more affordable prices, but it’s important to be mindful of the potential quality differences.

Helzberg Diamonds

Helzberg Diamonds is another popular jewelry retailer that offers a wide selection of diamond jewelry, including loose diamonds and pre-made diamond rings. They are known for their high-quality diamonds and craftsmanship, making them a great choice for those looking for a higher-end product.

Additionally, all of their diamonds are certified by an independent grading laboratory such as GIA or AGS, which ensures that the diamonds are of the highest quality. They also offer a wide range of customization options, making it easy to find the perfect diamond for any occasion.

Overall, Helzberg Diamonds is a great choice for those looking for high-quality diamonds at more reasonable prices.

Winner: Helzberg Diamonds is the winner.

4) Store Location

Zales

Zales is a well-known jewelry retailer with over 750 locations across the United States and Puerto Rico. Known for their affordable prices and wide selection of jewelry options, Zales has been in the business for over 90 years. They offer a variety of jewelry options including engagement rings, wedding bands, and fashion jewelry. Customers can also shop online at Zales.com.

Helzberg Diamonds

Helzberg Diamonds is a jewelry retailer with over 200 stores across the United States. They specialize in engagement rings and wedding bands, as well as diamond jewelry, watches, and other fine jewelry. They offer free diamond cleaning and inspection, as well as free engraving and sizing, and a lifetime warranty on all their jewelry. Customers can also shop online at helzberg.com.

Winner: Zales is the winner.

5) Pricing

Zales

Zales offers a wide range of diamond options at varying price points, making them a great option for those on a budget. Their round brilliant cut diamonds can range from $1,000 to $5,000 for a 1-carat diamond. Their princess-cut diamonds can range from $800 to $3,000 for a 1-carat diamond.

Additionally, their cushion-cut diamonds can range from $1,200 to $4,000 for a 1-carat diamond. Zales offers a wide range of other diamond cuts and shapes, such as the oval, pear, and emerald cut, with prices varying accordingly.

In addition to diamond options, Zales also offers a wide range of diamond jewelry, including engagement rings, wedding bands, and fashion jewelry, with prices ranging from $100 to $5,000. Overall, Zales offers great value for those looking for high-quality diamonds at a more affordable price point, making them a great option for those on a budget.

Helzberg Diamonds

Helzberg Diamonds offers a wide range of diamond options, from classic cuts to more unique shapes. Their round brilliant cut diamonds can range from $1,400 to $7,000 for a 1-carat diamond.

Their princess-cut diamonds can range from $1,200 to $4,500 for a 1-carat diamond. Additionally, their cushion-cut diamonds can range from $1,500 to $4,500 for a 1-carat diamond. Helzberg Diamonds also offers a wide range of other diamond cuts and shapes, such as the oval, pear, and emerald cut, with prices varying accordingly. In addition to diamond options, Helzberg Diamonds also offers a wide range of diamond jewelry, including engagement rings, wedding bands, and fashion jewelry, with prices ranging from $300 to $10,000.

Overall, Helzberg Diamonds offers great value for those looking for high-quality diamonds at a more luxurious price point, making them a great option for those looking for something more luxurious.

Winner: Helzberg Diamonds wins this round.

6) Shipping

Zales

I was excited to check out the shipping options from Zales. And I have to say, I was impressed with the process.

First off, Zales offers free standard shipping on all orders, which is a great perk for online shoppers. But what really stood out to me was the option for expedited shipping. For an additional fee, you can choose to have your order delivered in as little as one day. This is perfect for those last-minute gift-buying situations or if you’re just too excited to wait for your new bling.

When it came to tracking my order, Zales kept me updated every step of the way. I was able to track the progress of my package and even received a notification when it was out for delivery. The packaging was also top-notch, with my jewelry arriving in a secure and protective box.

Helzberg Diamonds

When it comes to shipping options, Helzberg Diamonds is also a great choice. They offer free standard shipping, as well as expedited shipping options for an additional fee. Like Zales, they also provide tracking information and a notification when your order is out for delivery.

I was also impressed with the packaging from Helzberg Diamonds. All of my jewelry arrived in a secure and protective box, and the items inside were carefully wrapped in bubble wrap and tissue paper for extra protection.

Overall, I’m very pleased with the shipping options from both Zales and Helzberg Diamonds. Both stores offer free shipping, as well as expedited shipping options for those who need their order in a hurry. Additionally, both stores provide excellent tracking information and secure packaging for all orders.

Winner: Both Zales and Helzberg Diamonds offer excellent shipping options. So, It’s a tie.

7) Return Policy

Zales

When it comes to returning jewelry from Zales, they have a pretty straightforward policy that makes it easy for customers to get their money back or exchange their purchase. They offer a 30-day return policy for any item that you’re not completely satisfied with. This includes items that have been customized or engraved.

If the item arrives damaged or not as expected, Zales will take care of the return shipping and issue a full refund. However, if the return is not due to an error on their part, customers may be responsible for the return shipping fees. All returned items must be in their original condition, with all original packaging, paperwork, and accessories.

One thing I really appreciate about Zales is their lifetime warranty on all of their jewelry. This means that if there’s ever an issue with a piece of jewelry you bought from them, whether it’s a diamond or not, they’ll repair or replace it for free. This gives me peace of mind knowing that my purchase is protected for the long haul.

Overall, I think Zales’ return policy is pretty solid and easy to navigate. It’s clear that they stand behind their products and want to make sure customers are completely satisfied with their purchase.

Helzberg Diamonds

Helzberg Diamonds also has a very straightforward return policy. Customers have 30 days from the date of purchase to return any item for a full refund. This includes any items that have been customized or engraved.

If the item is damaged or not as expected, Helzberg Diamonds will take care of the return shipping and issue a full refund. Again, if the return is not due to an error on their part, customers may be responsible for the return shipping fees. All returned items must be in their original condition, with all original packaging, paperwork, and accessories.

Helzberg Diamonds also offers a lifetime warranty on all of their jewelry. This means that if there’s ever an issue with a piece of jewelry you bought from them, whether it’s a diamond or not, they’ll repair or replace it for free.

Overall, I think Helzberg Diamonds’ return policy is reasonable and easy to understand. It’s clear that they stand behind their products and want to make sure customers are completely satisfied with their purchase.

Winner: Both Zales and Helzberg Diamonds have similar return policies. So, It’s a tie.

8) Customer Support

Zales

Zales is a popular jewelry retailer known for its wide selection of diamond and gemstone jewelry. The company prides itself on offering a variety of styles and designs at affordable prices, making it a popular destination for customers looking for high-quality jewelry.

In addition to its competitive pricing, Zales also places a strong emphasis on customer support. The company’s customer service team is available to assist customers with any questions or concerns they may have, and they are dedicated to providing a personalized and seamless shopping experience.

Helzberg Diamonds

Helzberg Diamonds is a jewelry retailer that specializes in diamonds and other fine jewelry. The company offers a wide selection of rings, earrings, necklaces, and other jewelry items, as well as custom designs. Helzberg Diamonds is committed to providing outstanding customer service.

Their knowledgeable and friendly customer service staff is available to answer any questions or concerns customers may have about their jewelry. Additionally, the company offers free shipping and free returns on all orders, as well as a satisfaction guarantee.

Winner: Helzberg Diamonds is the winner.

9) Customer Reviews Online

Zales

Zales, a well-known jewelry retailer, has a mixed reputation among customers online. Some praise the company for its wide selection of jewelry and competitive prices, while others have had negative experiences with customer service and the quality of products.

Zales may have a good selection of jewelry, but it is important to note that the quality may not always match the price. It is important to thoroughly research and compare products before making a purchase. Additionally, customer service at Zales can be hit or miss, with some customers reporting helpful and attentive associates while others have had negative experiences with unhelpful or rude staff.

Overall, while Zales may offer a convenient one-stop-shop for jewelry, it is important to do your research and be aware of potential issues with customer service and product quality before making a purchase.

Helzberg Diamonds

Helzberg Diamonds is a well-known jewelry retailer that has a generally positive reputation among customers. Customers praise Helzberg for its wide selection of jewelry, competitive prices, helpful customer service, and quality of products.

When it comes to quality, customers generally report that Helzberg Diamonds offers a wide range of jewelry that is well-crafted and of good quality. Additionally, customers have had good experiences with the customer service at Helzberg, reporting that the staff is knowledgeable and helpful.

Overall, customers generally have positive experiences with Helzberg Diamonds, and the company is a good choice for those looking for quality jewelry at competitive prices.

Winner: Helzberg Diamonds wins this round.

10) Warranty

Zales

Zales offers a five-year limited warranty on all of its jewelry. This warranty covers all manufacturing defects, such as loose stones, discoloration, and defects in materials and workmanship. It does not cover normal wear and tear, abuse, tampering, or product alteration. If a product has a manufacturing defect, Zales will repair or replace it in accordance with the terms of this warranty. In the event that the product cannot be repaired or replaced, Zales will provide a refund or store credit.

As a Zales customer, you can trust that any jewelry you purchase is crafted with the highest quality materials and made to the highest standards of craftsmanship. With the five-year limited warranty, you can be sure that any manufacturing defects are taken care of quickly and easily. On top of that, Zales offers free cleanings and inspections throughout the lifetime of the jewelry, so you can be sure your jewelry is in top condition.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state. If you have any questions about the warranty or need assistance with a return or repair, please contact Zales Customer Support.

Helzberg Diamonds

Helzberg Diamonds offers a lifetime diamond commitment warranty on all of its jewelry. This warranty covers any manufacturing defects, such as loose stones, discoloration, and defects in materials and workmanship. It does not cover normal wear and tear, abuse, tampering, or product alteration. If a product has a manufacturing defect, Helzberg Diamonds will repair or replace it in accordance with the terms of this warranty. In the event that the product cannot be repaired or replaced, Helzberg Diamonds will provide a refund or store credit.

As a Helzberg Diamonds customer, you can trust that any jewelry you purchase is crafted with the highest quality materials and made to the highest standards of craftsmanship. With the lifetime diamond commitment warranty, you can be sure that any manufacturing defects are taken care of quickly and easily. On top of that, Helzberg Diamonds offers free cleanings and inspections throughout the lifetime of the jewelry, so you can be sure your jewelry is in top condition.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state. If you have any questions about the warranty or need assistance with a return or repair, please contact Helzberg Diamonds Customer Support.

Winner: Helzberg Diamonds wins this round.

Overall Winner

Helzberg Diamonds is the overall winner in this comparison. They offer higher quality diamonds, have a better website navigation, offer more luxurious pricing, have a better return policy, provide better customer support, have better customer reviews online, and a better warranty.

Additionally, their customer service team is knowledgeable and helpful, and their diamonds are certified by independent grading laboratories such as GIA or AGS. This ensures that customers are getting diamonds of the highest quality and craftsmanship.

All in all, Helzberg Diamonds is a great choice for those looking for premium quality jewelry at more reasonable prices.

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