Oak and Luna is a relatively new jewelry company that has gained attention in the industry for its modern and minimalist designs. Founded in 2017, the company offers a wide range of jewelry pieces made from high-quality materials, including diamonds. But with so many options in the market, is Oak and Luna worth your investment?
In this article, we will delve into the product quality, pricing, customer service, and customer reviews to help you decide whether or not Oak and Luna is the right choice for you.
History and Background
Oak and Luna is a direct-to-consumer jewelry brand that was founded in 2017 by Adi and Tal Zilberman. The company is based in Tel Aviv, Israel, and offers a wide range of jewelry pieces, including necklaces, bracelets, earrings, and rings. The brand is known for its minimalist and modern designs that are perfect for everyday wear.
Oak and Luna’s jewelry pieces are made from high-quality materials, including sterling silver, 14k and 18k gold, and diamonds. The company sources its diamonds from ethical and responsible suppliers, ensuring that each piece of jewelry is not only beautiful but also sustainable.
In addition to their online store, Oak and Luna has a presence on social media platforms like Instagram and Facebook. The brand has also been featured in several popular media outlets, including Vogue, Glamour, and Forbes.
The quality of Oak and Luna’s jewelry is one of the brand’s key selling points. Each piece is carefully crafted using high-quality materials and undergoes rigorous testing to ensure its durability and longevity.
Oak and Luna offers several diamond jewelry pieces, including diamond necklaces, bracelets, and rings. The diamonds used in their jewelry pieces are ethically sourced and conflict-free, which is a testament to the brand’s commitment to sustainability.
In terms of the quality of their diamonds, Oak and Luna uses high-quality stones that are rated SI1-SI2 in clarity and G-H in color. These ratings indicate that the diamonds are of good quality, with some slight inclusions and a near-colorless appearance.
Pricing and Value for Money
Oak and Luna’s pricing is competitive compared to other jewelry brands in the market. The brand offers a range of jewelry pieces at various price points, making it accessible to a wide range of customers.
In terms of diamond jewelry, Oak and Luna’s prices are reasonable considering the quality of their products. For example, their diamond necklaces range from $79 to $699, depending on the design and size of the diamond. Similarly, their diamond rings range from $129 to $1,099, with the price varying based on the size and quality of the diamond.
Oak and Luna also offers promotions and discounts throughout the year, which further adds to the value for money. Additionally, the brand offers a 10% discount to first-time customers who sign up for their newsletter, making their products even more affordable.
Customer Service and Support
Oak and Luna’s customer service is prompt and helpful. The brand has a dedicated customer support team that is available via email, phone, and live chat to assist customers with their queries and concerns.
The brand’s website also has a detailed FAQ section that provides answers to common questions, such as shipping and delivery, returns and exchanges, and payment methods. The website is also easy to navigate, making it simple for customers to find what they are looking for.
In addition to their excellent customer support, Oak and Luna also offers free shipping on all orders, which is a nice touch. The brand’s shipping times are also reasonable, with most orders being delivered within 5-7 business days.
Shipping and Delivery
Oak and Luna offers free standard shipping on all orders, regardless of the order value or destination. The brand ships to several countries worldwide, including the United States, Canada, the United Kingdom, and Australia.
The estimated delivery times vary depending on the destination and shipping method chosen. For orders within the United States, the standard shipping time is 5-7 business days, while express shipping takes 1-3 business days. International orders may take longer, with standard shipping taking up to 14 business days.
Once an order has been placed, customers receive a confirmation email with the order details and estimated delivery date. The brand also provides a tracking number for each order, which customers can use to track their shipment’s progress.
Return and Exchange Policy
Oak and Luna offers a 30-day return and exchange policy for all of their products. If a customer is not satisfied with their purchase, they can return the product for a full refund or exchange it for a different item.
To initiate a return or exchange, customers need to contact Oak and Luna’s customer support team via email or live chat. The team will provide a return shipping label and instructions on how to proceed with the return or exchange.
The brand’s return policy has some conditions that customers need to meet. The item being returned or exchanged must be in its original condition, with all tags and packaging intact. Customized or personalized items cannot be returned or exchanged, as they are made to order.
Customer Reviews and Ratings
Oak and Luna has received positive reviews and ratings from customers on various platforms, including their website, Trustpilot, and Google Reviews.
On their website, Oak and Luna’s products have an average rating of 4.9 out of 5 stars, based on over 16,000 customer reviews. Customers have praised the brand’s jewelry pieces for their quality, beauty, and affordability.
On Trustpilot, Oak and Luna has a rating of 4.5 out of 5 stars, based on over 1,700 reviews. Customers have commended the brand’s excellent customer service, prompt delivery, and high-quality products.
Similarly, on Google Reviews, Oak and Luna has a rating of 4.6 out of 5 stars, based on over 1,400 reviews. Customers have praised the brand for their beautiful and unique jewelry pieces, affordable prices, and fast shipping.
Oak and Luna has several competitors in the jewelry market, including:
- Mejuri – a direct-to-consumer brand that offers affordable and high-quality fine jewelry.
- Blue Nile – an online retailer that specializes in diamonds and engagement rings.
- Tiffany & Co. – a luxury jewelry brand known for its high-end and timeless designs.
- Zales – a jewelry retailer that offers a wide range of affordable jewelry pieces, including diamonds and engagement rings.
- James Allen – an online diamond retailer that offers high-quality diamonds at competitive prices.
Each of these brands has its unique selling points and target audiences. While Oak and Luna focuses on affordable diamond jewelry, Tiffany & Co. targets the luxury market with its high-end designs. Blue Nile and James Allen specialize in diamonds and engagement rings, while Zales offers a broad range of jewelry pieces at various price points.
In conclusion, Oak and Luna is a reputable online jewelry brand that offers affordable and high-quality diamond jewelry pieces. The brand’s products are well-crafted and beautiful, making them a popular choice among customers.
Oak and Luna’s customer service is also excellent, with their dedicated support team always available to assist customers with their queries and concerns. The brand’s free shipping and reasonable delivery times add value to their products and enhance the customer experience.
While Oak and Luna faces stiff competition in the jewelry market, the brand’s unique offerings, competitive pricing, and positive customer reviews set it apart from its competitors. Overall, if you are in the market for affordable and high-quality diamond jewelry, Oak and Luna is definitely worth considering.