In recent years, Leibish & Co has become a go-to destination for those in search of high-quality diamonds, gemstones, and jewelry. As a leading online retailer in the diamond and gemstone industry, Leibish & Co has earned a reputation for their extensive selection, exceptional customer service, and beautiful custom designs.
In this article, we’ll take a closer look at the company and its products and services to help you decide if Leibish & Co is the right choice for your next jewelry purchase. From their history and mission to their diamond quality and pricing, we’ll cover everything you need to know before making a purchase from this retailer.
Company Background
Leibish & Co was founded in 1979 by Leibish Polnauer, who began his career as a diamond cutter in his native Israel. His passion for diamonds and gemstones inspired him to create a company that would provide customers with high-quality stones and exceptional customer service. Today, Leibish & Co is a leading online retailer of diamonds, gemstones, and jewelry, with offices in Israel, New York, and Hong Kong.
The company’s mission is to provide customers with a wide selection of high-quality diamonds and gemstones at competitive prices. They also prioritize customer service and satisfaction, offering a lifetime warranty on all their products and a 30-day money-back guarantee. In addition to selling loose diamonds and gemstones, Leibish & Co also creates custom-designed jewelry to meet their customers’ unique needs and preferences.
Product Offerings
Leibish & Co offers a wide range of diamonds, gemstones, and jewelry products. Their diamond collection includes both natural and lab-grown diamonds in a variety of cuts, colors, and carat weights. They specialize in fancy color diamonds, with a range of vivid hues, including pink, yellow, blue, and green. They also offer a large selection of engagement rings, wedding bands, and other jewelry products.
In addition to diamonds, Leibish & Co also sells a variety of colored gemstones, including sapphires, emeralds, and rubies. Their gemstones are available in a variety of shapes and sizes, and customers can choose from loose gemstones or gemstone jewelry.
For customers who are looking for something unique, Leibish & Co offers custom-designed jewelry services. They work closely with customers to create one-of-a-kind pieces that meet their specific design preferences and budget. Their team of designers and jewelers can create custom engagement rings, wedding bands, earrings, necklaces, and other jewelry items.
Diamond Quality
Leibish & Co is known for offering high-quality diamonds that meet strict industry standards. They provide detailed information about the 4Cs of each diamond they sell – cut, clarity, color, and carat weight – to help customers make an informed purchase decision.
The company’s selection of fancy color diamonds is particularly noteworthy, with a wide range of hues and intensities available. Leibish & Co’s fancy color diamonds are certified by reputable gemological laboratories, such as the Gemological Institute of America (GIA), ensuring their quality and authenticity.
In addition to their standard diamonds, Leibish & Co also offers lab-grown diamonds, which are an eco-friendly and affordable alternative to natural diamonds. Their lab-grown diamonds are created using advanced technology to produce stones that have the same chemical and physical properties as natural diamonds.
Custom Design Services
Leibish & Co offers custom design services for customers who want a unique piece of jewelry that reflects their personal style and preferences. Their custom design process is straightforward and begins with a consultation with one of their expert designers. During the consultation, the customer can share their design ideas and preferences, including the type of stone(s), metal, and overall style.
Based on the customer’s input, the designer creates a 3D digital model of the piece of jewelry. The customer can review and provide feedback on the design, and the designer will make any necessary changes until the customer is satisfied with the final design.
Once the design is approved, Leibish & Co’s skilled craftsmen will create the piece of jewelry by hand. The final product is inspected for quality before it is shipped to the customer.
Leibish & Co’s custom design services allow customers to create a one-of-a-kind piece of jewelry that they will cherish for a lifetime. The process is collaborative, and their expert designers are dedicated to creating a design that meets the customer’s vision and budget.
Customer Service:
Leibish & Co is committed to providing exceptional customer service to its customers. They offer a variety of support options, including phone, email, and live chat, to help customers with their inquiries and concerns.
Their customer service team is knowledgeable and friendly, and they go above and beyond to ensure customer satisfaction. They are available to answer questions about product availability, pricing, and quality, and they can provide guidance on selecting the right diamond or gemstone for a specific occasion.
Leibish & Co also offers a 30-day money-back guarantee on all their products, giving customers peace of mind when making a purchase. In addition, they provide a lifetime warranty on all their jewelry, ensuring that their customers are satisfied with their purchase for years to come.
Return and Exchange Policies:
Leibish & Co offers a flexible return and exchange policy to ensure customer satisfaction. They understand that customers may change their mind or need to return a product for various reasons, and they aim to make the process as smooth and hassle-free as possible.
If a customer is not satisfied with their purchase, they can return the product within 30 days of receipt for a full refund or exchange. The product must be in its original condition and packaging, and it must not show any signs of wear or damage. The customer is responsible for the shipping costs associated with the return.
For custom-designed jewelry, Leibish & Co offers a slightly different return policy. They require a 50% deposit upfront, and the customer can cancel the order within 24 hours of placing it to receive a full refund. After the 24-hour window, the deposit is non-refundable, but the customer can still make changes to the design or cancel the order, subject to a cancellation fee.
Shipping and Packaging:
Leibish & Co offers free shipping on all orders worldwide, with delivery times varying depending on the destination. They use reliable and reputable carriers, such as FedEx and UPS, to ensure that packages are delivered safely and on time.
All orders are shipped in discreet and secure packaging to protect the product during transit. The packaging includes a tamper-proof seal and a security label, ensuring that the product has not been tampered with during shipping.
Leibish & Co also offers expedited shipping options for customers who need their products sooner. They provide tracking information for all shipments, so customers can monitor the progress of their order.
Customer Reviews and Feedback:
Leibish & Co has received numerous positive reviews and feedback from customers who have purchased their products. Customers have praised the company for their high-quality diamonds, exceptional customer service, and beautiful custom designs.
On Trustpilot, a third-party review platform, Leibish & Co has an excellent rating of 4.9 out of 5 based on over 800 reviews. Customers have praised the company for their excellent customer service, beautiful products, and fast and secure shipping.
On their website, Leibish & Co features several customer testimonials and photos showcasing their beautiful jewelry. Customers have shared their positive experiences working with the company’s designers and expressed their satisfaction with their custom-designed pieces.
Pricing
Leibish & Co offers a wide range of diamonds and gemstones at various price points to meet the needs and budgets of their customers. They offer competitive pricing on their products, and they are transparent about their pricing and diamond grading process.
Their diamonds are graded by independent gemological laboratories, such as the Gemological Institute of America (GIA) and the International Gemological Institute (IGI). They provide detailed information about each diamond, including its cut, color, clarity, and carat weight, allowing customers to make informed decisions about their purchase.
Leibish & Co also offers financing options through third-party providers, allowing customers to spread the cost of their purchase over several months. They also offer a price match guarantee, ensuring that customers receive the best possible price for their product.
Conclusion
Leibish & Co is a reputable and trustworthy diamond and gemstone retailer that offers high-quality products and exceptional customer service. They specialize in fancy color diamonds and offer a wide range of products at various price points, making their products accessible to customers with different budgets.
Their commitment to customer satisfaction is evident in their flexible return and exchange policies, their lifetime warranty on all jewelry, and their excellent customer reviews and feedback. They prioritize transparency in their pricing and diamond grading process, providing customers with the information they need to make informed purchasing decisions.
Overall, Leibish & Co is an excellent choice for anyone looking to purchase a diamond or gemstone. Their focus on customer satisfaction, quality products, and transparent pricing make them a trusted and reliable retailer in the industry.
