Looking to know which is better between James Allen Vs Robbins Brothers?
You’re at the right place!
This is our comparison of the James Allen Vs Robbins Brothers.
In this article, I have reviewed both the brands in-depth and will fully explain to you which one is better.
Let’s get started with an in-depth look at what sets these brands apart.
Table of Contents
James Allen Schultz and his wife Michele founded Jamesallen.com in 1998. It’s easy to dismiss a year like 1998 without considering its significance, yet in Internet years, 1998 was a long time ago.
James Allen was founded by a man who was disappointed with his personal quest for an engagement ring and decided to create his own business. The firm flourished swiftly after its start in 1998, soon establishing itself as one of the leading online engagement ring suppliers.
In 2005, they relaunched their website as JamesAllen.com. At this point, they began to take their engagement ring line very seriously.
They’ve also begun working with well-known designers to create something genuinely unique for you.
James Allen proceeded to change the way people shop for diamond rings online. As a result, not only do consumers have better trust in their purchases, but the rest of the business is compelled to follow suit.
Robbins Brothers grew up on the west coast of the United States. Texas, Seattle, and Phoenix are currently home to the company’s storefronts.
Robbins Brothers claims to still be a 100% family-owned and run company. However, with so many stores sprouting up and the family handing over management to investment groups after declaring for bankruptcy in 2009, it has lost its essence.
Despite this, the stores remain popular in their respective localities, and the addition of an internet store has aided the company’s expansion.
2) Website Navigation
James Allen’s website has a sleek and contemporary style to it, which I enjoy. The main page includes everything a consumer needs to get their attention.
Furthermore, they offer the correct kind of filters, which makes looking for rings a breeze. You may shop for rings based on metal type or ring style. Choose from a variety of customer-inspired rings or design your own. With just a few clicks, you may sort the diamonds by cut, clarity, color, and carat weight.
The website of James Allen is quite nicely designed, and you can quickly navigate through all of the pages, whether it is the main page or various sorts of jewelry and diamonds sites it also feels like a premium feel to it
I found it very easy to navigate to James Allen’s website. All the necessary information is nearly arranged and are easily accessible. Categories such as Fine jewelry, Weddings collection and Designer Collection are all easy to access it helps to save time.
The Robbins Diamonds website has a wonderful simplicity about it. It’s simple to locate what you’re searching for, with alternatives laid out clearly for you to pick from.
Viewing a setting online will provide you with a reasonably decent visual of the ring as well as any other information you may want. You may schedule a virtual viewing, which gives individuals shopping online more confidence in the quality of the ring they’re buying.
A clean table of all the information to chose, such as side stone information, available metals, center stone information, and other critical facts worth noting, may be found further down the setting’s page.
Everything on the website is straightforward to browse, which is a refreshing change from sites that make you seek for a basic bit of information for hours.
Winner: James Allen wins this round.
James Allen never fails to deliver high-quality, precisely designed rings with diamonds, in my opinion. Their rings are skillfully created to perfection with the expertise of skilled gemologists.
Before you receive your ring, it goes through a thorough testing procedure to ensure that it is the ideal fit for you. James Allen provides conflict-free diamonds as well as authenticity certificates. You won’t have to worry about the authenticity of their diamonds because the majority of them are IGI and GIA certified.
Furthermore, James Allen’s products come with a lifetime warranty, so you don’t have to worry about the quality. This means you may have your rings fixed or serviced at no charge at any time.
Robbins Brothers has a large selection of products both online and in-store. However, most of this selection isn’t of the highest quality.
For example, their Echo diamonds are badly cut and come with IGI certifications rather than regular GIA certificates. We always advise buying diamonds that have been certified by the GIA or AGS.
The Education section of the Robbins Brothers website is jam-packed with useful information. Their educational site includes advice on selecting an engagement ring, selecting a diamond, selecting wedding rings, and even ideas for proposing!
However, without the necessary expertise about diamonds, putting this knowledge into effect is difficult.
Robbins Diamonds has some lovely settings in their displays and on their website, however it’s best to look at their loose diamonds first. Their loose diamonds are usually of higher grade and have GIA and AGS certificates than those that have previously been set. The store will let you choose a setting for one of the loose diamonds, allowing you to have a higher-quality diamond in a setting of your choosing.
At Robbins Brothers, if you have a good eye, you will be able to uncover some spectacular gems. They keep some dubious gems on hand, but if you ask the correct questions, you should be able to find a GIA-certified diamond.
Winner: Both Robbins Brothers and James Allen have really good quality diamonds. I would choose James Allen as the winner.
4) Store Location
James Allen is located in the United States and does the majority of its business online. If you live in Washington or New York, though, you’re in luck. You can come to James Allen’s shop for a one-on-one examination of the rings you want.
James Allen maintains a store in the Georgetown neighborhood of Washington, D.C., as well as a showroom on Fifth Avenue in New York City. All of their things may be sent anywhere in the world.
You can anticipate a pleasant, friendly experience when you visit a Robbins Brothers store, which is a far cry from some of the aggressive, sales-focused jewelry stores we’ve visited. This is without a doubt one of the brand’s strongest features.
Robbins Brothers, based in Azusa, California, has 15 retail jewelry locations in California, Texas, Washington, Arizona, and online, specializing in bridal jewelry.
Winner: Robbins Brothers wins this round.
James Allen is a brand for everyone. And it more than lives up to its billing. At James Allen, diamonds and other jewels are reasonably priced.
However, cheaper pricing does not imply a reduction in quality. That isn’t true at all. The quality is precisely what you’d expect for the price. They have diamonds of different shapes and sizes. For example, these gems at James Allen are worth serious consideration.
You may acquire some really substandard pieces from them, as well as some extremely fine and expensive gems that are well worth the money. The pricing are reasonable, and the ability to create your ring from beginning to end gives you greater control.
When it comes to diamonds at Robbins Brothers, comparing them to internet stores like James Allen or Blue Nile will not yield a favourable result. When purchasing at Robbins Brothers, the price difference is between 30 and 50 percent. Many individuals enjoy the in-store experience, but the price increase makes that experience less appealing.
You may custom construct your engagement ring online and in-store, much like many other internet merchants. The procedure is straightforward: choose a diamond or setting that you adore, then combine it with a setting or diamond of your choice.
Robbins Brothers will be there for you every step of the way, advising you on the best course of action.
Winner: James Allen wins this round. They are a bit more affordable than Robbins Brothers.
I’m afraid James Allen promises to give international delivery, but this isn’t the reality. Looking at their list of shipping destinations on their website, I discovered that they only ship to 22 countries, including Spain, the United Kingdom, Sweden, the United Arab Emirates, Australia, Canada, and Germany.
They provide FedEx Priority, FedEx Economy, and USPS shipping options. There are no deliveries to P.O. Box addresses.
For orders of $100 or more, they provide free next-day shipping. For purchases under $100, delivery is $20.
All orders are transported by FedEx and are fully insured. Please check Shipping to APO/FPO Addresses for APO/FPO orders.
Only the lower 48 states, Alaska, and Hawaii are served by Robbins Brothers. At this time, Robbins Brothers does not ship abroad.
Winner: James Allen wins this round.
7) Return Policy
Customers of James Allen have access to a sound and simple return policy. If you’re not completely satisfied with your item after getting it, you can return it within 30 days, no questions asked.
Additionally, free return shipping is only available for orders placed in the United States and Canada. A $50 return shipping fee will be applied to overseas purchases.
The Robbins Brothers provide a standard 30-day satisfaction guarantee on diamond rings. Items purchased during this time may be returned for a full refund or exchange. The entire purchase receipt must be supplied for returning anything, and the items must be in new condition.
Special orders, customer-made rings, and custom-altered rings are not returnable or exchangeable. Rings cannot be returned after 30 days for any reason.
Winner: James Allen wins this round. They only win this round because of their efficiency.
8) Customer Support
James Allen has a staff of non-commissioned diamond professionals that can assist you make the best decisions regarding your jewelry. Your complaints will be addressed by their professional customer service staff.
You can reach a JA representative at any time of the day or week by dialing 1-877-826-9866. You may contact them by Skype or email at [email protected]. Aside from that, you may contact them directly through their website and schedule a real-time diamond examination.
Robbins Brothers’ Customer Care Center is staffed with professionals who have answered thousands of queries about diamonds and engagement rings throughout the years. Monday through Friday, 9 a.m. to 5 p.m. email is also available.
Winner: James Allen offers world class customer service.
9) Customer Reviews Online
On Wedding Wire, James Allen has a 4.8 star rating based on more than 1000 reviews. Customers at James Allen appear to be pleased with both the service and the price.
There are hundreds of reviews on Wedding Wire that you may read. To be honest, I was pleasantly pleased by James Allen’s consistent reputation across the internet.
Robbins Brothers has received high ratings on a number of prominent review sites. On WeddingWire.com, they have a rating of 4.7 out of 5 stars from 1,166 reviews.
As seen by the evaluations, Robbins Brothers has a big number of satisfied customers from all around the world.
Winner: James Allen wins this round. They have a great number of positive response.
James Allen offers a lifetime guarantee on maintenance and repairs. From cleaning to polishing to prong tightening, we’ll take care of any problems you have.
James Allen offers free resizing for the first year following your purchase. James Allen understands how difficult it may be to find the right size. You can trust James Allen to make sure everything is in order.
Diamonds and gemstones are covered by a lifetime guarantee of 110 percent.
For the lifetime of the purchaser, Robbins Brothers will replace any diamond, ruby, or sapphire that chips, splits, or separates from its mounting and is lost with a diamond, ruby, or sapphire of equal quality up to 110 percent of the original gemstone purchase price.
If you buy a lab-created diamond, you must replace it with another lab-created diamond worth up to 110 percent of the purchase price, subject to availability.
Winner: James Allen is the clear winner of this category.
Overall, while Robbins Brothers boutiques provide excellent service, their diamonds fall short in terms of quality, cut, and pricing. Their pricing do not represent the quality of the items, and comparable gems may be bought for far less money elsewhere.
If you have a good eye for the better ones, the settings and diamonds offered at Robbins Brothers are stunning. However, the price increase is not justified because superior grade diamonds can be purchased online at a lower price.
Both firms have a good reputation. Both companies provide good customer service and inventory alternatives, and both will treat you with respect because they want your business.
James Allen is usually where you’ll wind up if you want a more tailored, specialty engagement ring. James Allen wins this comparison.