Looking to know which is better between James Allen Vs Michael Hill?
You’re at the right place!
This is our comparison of the James Allen Vs Michael Hill.
In this article, I have reviewed both the brands in-depth and will fully explain to you which one is better.
Let’s get started with an in-depth look at what sets these brands apart.
Table of Contents
In 1998, James Allen Schultz and his wife Michele established Jamesallen.com. It’s easy to dismiss a year like 1998 without thinking about its implications, yet 1998 was a long time ago in Internet years.
The creator of James Allen was dissatisfied with his own search for an engagement ring, so he decided to start his own company. After its launch in 1998, the company grew quickly, quickly establishing itself as one of the major online engagement ring retailers.
They rebuilt their website as JamesAllen.com in 2005. They began to take their engagement ring line extremely seriously at this time.
They’ve also started collaborating with well-known designers in order to provide you something truly unique.
James Allen proceeded to change the way people shop for diamond rings online. As a result, not only do consumers have better trust in their purchases, but the rest of the business is compelled to follow suit.
Michael Hill is a well-known jewelry shop across the world, while their presence in the United States is limited. The firm began almost 40 years ago in Whangarei, New Zealand, with the opening of the first store.
After the company’s influence in New Zealand developed, Michael Hill relocated to Australia, where they quickly gained prominence. Michael Hill first opened its doors in 2002 in Vancouver, Canada, with a few locations in the United States and Australia.
2) Website Navigation
James Allen’s website has a sleek and contemporary style to it, which I enjoy. The main page includes everything a consumer needs to get their attention.
Furthermore, they offer the correct kind of filters, which makes looking for rings a breeze. You may shop for rings based on metal type or ring style. Choose from a variety of customer-inspired rings or design your own. With just a few clicks, you may sort the diamonds by cut, clarity, color, and carat weight.
The website of James Allen is quite nicely designed, and you can quickly navigate through all of the pages, whether it is the main page or various sorts of jewelry and diamonds sites it also feels like a premium feel to it
I found it very easy to navigate to James Allen’s website. All the necessary information is nearly arranged and are easily accessible. Categories such as Fine jewelry, Weddings collection and Designer Collection are all easy to access it helps to save time.
Michael Hill offers nothing to entice clients to return to their businesses after their initial visit. The experience is comparable to that of a fast-food restaurant, with little service and a quick in-and-out experience. There is no aura of luxury or draw towards the store that many people use to rationalize buying from a physical store rather than an online vendor.
Customers may access Michael Hill’s vast education center online. Customers may discover a wealth of information about diamonds, engagement guides, care and maintenance, style guidelines, gift recommendations, and other useful material to aid in the purchase and decision-making process.
The Michael Hill website is really simple to navigate, and the many sections are beautifully split out for customers to explore through. On the top page, the photos are kept basic, so it isn’t as overpowering as some other sites.
Let’s start with the website’s general usability. Michael Hill isn’t very versatile when it comes to ring shopping. You may construct your own ring at any of the leading online vendors, which allows you to choose the precise setting you want and then pair it with the ideal diamond.
Only “pre-set” rings are available from Michael Hill, drastically restricting your selections.
Winner: Without a doubt James Allen. The whole shopping experience at Michael Hill was a bad one.
James Allen never fails to deliver high-quality, precisely designed rings with diamonds, in my opinion. Their rings are skillfully created to perfection with the expertise of skilled gemologists.
Before you receive your ring, it goes through a thorough testing procedure to ensure that it is the ideal fit for you. James Allen provides conflict-free diamonds as well as authenticity certificates. You won’t have to worry about the authenticity of their diamonds because the majority of them are IGI and GIA certified.
Furthermore, James Allen’s products come with a lifetime warranty, so you don’t have to worry about the quality. This means you may have your rings fixed or serviced at no charge at any time.
The items sold aren’t of very high quality. Some of the diamonds offered for sale should never be considered for purchase, and they would never be seen online through respectable stores like James Allen or Blue Nile.
Michael Hill will not provide you with good value for your money, and any purchase you make will be of inferior quality compared to what you might acquire online.
Michael Hill is likewise evasive when it comes to the grade of their gems. Their concentration is on pre-set rings, with no attention paid to even the most fundamental aspects of diamond purchasing. At most, the carat weight will be mentioned. There are no dimensions, no cut quality specifications, and no indication of diamond light performance.
Winner: James Allen is the clear winner.
4) Store Location
James Allen is located in the United States and does the majority of its business online. If you live in Washington or New York, though, you’re in luck. You can come to James Allen’s shop for a one-on-one examination of the rings you want.
James Allen maintains a store in the Georgetown neighborhood of Washington, D.C., as well as a showroom on Fifth Avenue in New York City. All of their things may be sent anywhere in the world.
With 300 outlets globally, Michael Hill stores may be found in Australia, New Zealand, the United States, and Canada, making them accessible to a wide range of clients.
Winner: James Allen takes the win.
James Allen is a brand for everyone. And it more than lives up to its billing. At James Allen, diamonds and other jewels are reasonably priced.
However, cheaper pricing does not imply a reduction in quality. That isn’t true at all. The quality is precisely what you’d expect for the price. They have diamonds of different shapes and sizes. For example, these gems at James Allen are worth serious consideration.
You may acquire some really substandard pieces from them, as well as some extremely fine and expensive gems that are well worth the money. The pricing are reasonable, and the ability to create your ring from beginning to end gives you greater control.
Michael Hill does not make an effort to keep its diamonds reasonable, especially given their poor quality.
Michael Hill’s jewelry and diamonds are impossible to compare to similar pieces available at James Allen or Blue Nile because these online sellers do not provide diamonds of such poor grade. However, based on similar stones, one might estimate that diamonds at Michael Hill cost approximately twice as much. The big price increase is unjustifiable because this does not come with an extraordinary experience or anything worth one’s time and money in-store.
Winner: James Allen is the clear winner of this round.
I’m afraid James Allen promises to give international delivery, but this isn’t the reality. Looking at their list of shipping destinations on their website, I discovered that they only ship to 22 countries, including Spain, the United Kingdom, Sweden, the United Arab Emirates, Australia, Canada, and Germany.
They provide FedEx Priority, FedEx Economy, and USPS shipping options. There are no deliveries to P.O. Box addresses.
All orders over $100 are eligible for free delivery from Michael Hill. FedEx transports all Michael Hill packages both domestically and abroad. You can have your item shipped from Michael Hill if you reside in Australia, Canada, China, Europe, Guam, Hong Kong, Japan, Macau, New Zealand, Puerto Rico, Singapore, Taiwan, UAE, Virgin Islands, or APO/FPO/DPO destinations.
Winner: James Allen wins this round but Michael Hill offers world wide delivery.
7) Return Policy
Customers of James Allen have access to a sound and simple return policy. If you’re not completely satisfied with your item after getting it, you can return it within 30 days, no questions asked.
Additionally, free return shipping is only available for orders placed in the United States and Canada. A $50 return shipping fee will be applied to overseas purchases
Return in-stock items to Michael Hill within thirty days, and any jewels from the Virtual Selection within ten days. Custom orders cannot be returned. Returns must include all original paperwork, have a return request number, and be in new condition.
Winner: James Allen is the winner of this category.
8) Customer Support
James Allen has a staff of non-commissioned diamond professionals that can assist you make the best decisions regarding your jewelry. Your complaints will be addressed by their professional customer service staff.
You can reach a JA representative at any time of the day or week by dialing 1-877-826-9866. You may contact them by Skype or email at [email protected]. Aside from that, you may contact them directly through their website and schedule a real-time diamond examination.
Michael Hill has a staff of non-commissioned diamond professionals that can assist you in making the best jewelry choices. Your issues will be handled by their knowledgeable customer service representatives.
Customer service is provided by phone, email, and live chat 24 hours a day, 7 days a week; a free instant real-time diamond examination is offered.
Winner: James Allen wins this round. They have a wonderful customer service team.
9) Customer Reviews Online
On Wedding Wire, James Allen has a 4.8 star rating based on more than 1000 reviews. Customers at James Allen appear to be pleased with both the service and the price.
There are hundreds of reviews on Wedding Wire that you may read. To be honest, I was pleasantly pleased by James Allen’s consistent reputation across the internet.
Overall, Michael Hill has less reviews, with a high number of negative reviews and harsh remarks throughout all review pages and forums, based on about ninety customer reviews. Customers are clearly only going to buy from them once. The absence of a clear and concise service is reflected in the client feedback. They have a global footprint, which is their one redeeming feature.
Winner: James Allen wins this round. James Allen has way better reviews and customer base.
James Allen offers a lifetime guarantee on maintenance and repairs. From cleaning to polishing to prong tightening, we’ll take care of any problems you have.
James Allen offers free resizing for the first year following your purchase. James Allen understands how difficult it may be to find the right size. You can trust James Allen to make sure everything is in order.
Michael Hill offers a one-year guarantee on his products. This benefit covers refinishing and repairs to the metals and accent diamonds in your jewelry that are the result of normal wear or manufacturing faults for a period of one year from the ship date.
Any damage to the diamond caused by a manufacturing flaw is covered by the Michael Hill Diamond Promise. Apart from the labor and material to replace the diamonds, it includes chipped, broken, or lost gems in an original setting during regular use.
Restyling Events, which are held on a regular basis, are one of Michael Hill’s in-store services. Customers can bring in jewelry items and have them updated to be more current or revamped to have a totally new look.
There is no reason why you should feel compelled to go to a Michael Hill store. The diamonds are of poor quality compared to what you can buy online, and the service does little to improve the situation. The diamonds are far too expensive for the quality and service provided.
Pricing, sizes, styles, cuts, and metal types are all available from James Allen. Personalization options, BBB certification, and diamond viewing opportunities are all excellent parts of customer policies and financing options that are mainly inexpensive.
To sum up the final verdict James Allen is miles ahead of Michael Hill in every aspect.