Eterneva is a company that offers a unique and innovative way to remember loved ones who have passed away. Their mission is to celebrate the life of the departed by creating beautiful diamonds from their cremated ashes or hair.
This review will delve into the various aspects of Eterneva’s service, including the quality of their diamonds, customization options, ordering process, pricing, delivery and packaging, customer service, ethics and sustainability, overall experience, and recommendations.
Company Background
Eterneva was founded in 2016 by Adelle Archer and Garrett Ozar. The idea for the company was inspired by Archer’s personal experience of losing a friend and feeling unsatisfied with the traditional methods of mourning. Eterneva aims to provide a meaningful and personalized way for people to honor their loved ones and keep their memories alive.
The company is based in Austin, Texas and operates with the core values of empathy, innovation, and transparency. Eterneva has been featured in several media outlets, including Forbes, Time, and the New York Times. They have also received numerous awards and recognitions for their unique approach to memorializing loved ones.
Quality of Diamonds
Eterneva uses high-quality diamonds for their memorial diamonds. They use a process that mimics the natural diamond formation process, resulting in diamonds that are physically, chemically, and optically identical to mined diamonds. Eterneva sources their diamonds from the US, Canada, and Australia, and they adhere to the Kimberley Process Certification Scheme, which ensures that the diamonds are ethically sourced and conflict-free.
Eterneva’s diamonds are graded by the Gemological Institute of America (GIA), which is a widely recognized and respected diamond grading organization. Customers can choose from a variety of diamond shapes, including round, princess, cushion, and more. Eterneva also offers a range of sizes and colors, from 0.1 carats to 2.0 carats and from colorless to yellow.
Customization Options
Eterneva offers a range of customization options to create a personalized and unique memorial diamond for each customer. Some of the customization options include:
- Diamond shape: Customers can choose from a variety of diamond shapes, including round, princess, cushion, and more.
- Diamond size: Eterneva offers a range of sizes, from 0.1 carats to 2.0 carats.
- Diamond color: Customers can choose from colorless to yellow diamonds.
- Engraving: Eterneva offers engraving services to add a personal touch to the diamond.
- Packaging: Eterneva offers different packaging options, including a personalized message, a commemorative booklet, and more.
- Setting: Customers can choose from a variety of settings, including rings, pendants, and earrings.
Ordering Process
The ordering process for Eterneva is straightforward and easy to follow. Here are the steps involved:
- Initial consultation: Customers can schedule a free consultation with a Eterneva team member to discuss their options and ask any questions they may have.
- Order placement: Once the customer has decided on the diamond and customization options they want, they can place their order online or over the phone.
- Collection kit: Eterneva sends a collection kit to the customer, which includes instructions and materials for collecting the ashes or hair of the departed.
- Shipping: The customer sends the collection kit back to Eterneva using the prepaid shipping label provided.
- Diamond creation: Eterneva takes approximately 7-10 months to create the diamond, using a process that mimics the natural diamond formation process.
- Diamond delivery: Once the diamond is completed, Eterneva notifies the customer and sends the finished diamond in a secure package.
Pricing
Eterneva’s pricing varies depending on the size and color of the diamond, as well as any customization options chosen. The price for a 0.25 carat colorless diamond starts at $2,999, while a 1.0 carat colorless diamond can cost up to $20,000. The pricing includes the diamond creation process, as well as a consultation with a Eterneva team member, a collection kit, and secure packaging for the finished diamond.
Compared to other memorial diamond providers, Eterneva’s prices are on the higher end of the spectrum. However, the company’s commitment to quality and ethical sourcing justifies the higher cost for many customers. Additionally, Eterneva offers financing options and a 10% discount for military members, first responders, and educators, making their services more accessible to a wider range of customers.
Delivery and Packaging
Eterneva offers secure and discreet delivery for their memorial diamonds. The finished diamond is shipped in a tamper-evident and discreet package to protect the customer’s privacy. The package also includes a certificate of authenticity, a commemorative booklet, and any additional customization items chosen by the customer.
Eterneva takes great care in packaging the finished diamond to ensure that it arrives safely and securely. The packaging is also designed to be aesthetically pleasing and can be personalized with a message or a commemorative booklet.
Customer Service
Eterneva has a strong commitment to customer service, and they strive to provide a positive and supportive experience for their customers. The company offers a range of customer service options, including:
- Free consultations: Eterneva offers free consultations with a team member to help customers understand their options and make informed decisions.
- Responsive customer support: Eterneva’s customer support team is responsive and knowledgeable, and they are available to answer any questions or concerns that customers may have.
- Customized guidance: Eterneva provides customized guidance and support throughout the entire process, from selecting the diamond to receiving the finished product.
- Transparent communication: Eterneva maintains open and transparent communication with their customers throughout the entire process, providing regular updates and information about the status of the diamond creation.
Competitors
Eterneva has several competitors in the memorial diamond industry. Here are some of their top competitors:
James Allen: James Allen is a popular online diamond retailer that offers memorial diamonds as part of their services. They offer a range of diamond shapes, sizes, and customization options, similar to Eterneva.
Vrai: Vrai is another online diamond retailer that offers lab-grown diamonds, including memorial diamonds. They pride themselves on their ethical and sustainable sourcing practices.
Blue Nile: Blue Nile is an online diamond retailer that offers a range of diamond products, including memorial diamonds. They offer a variety of customization options and have a strong reputation for quality and customer service.
Brilliant Earth: Brilliant Earth is another online diamond retailer that offers lab-grown diamonds, including memorial diamonds. They are committed to ethical and sustainable sourcing practices and offer a range of customization options.
Conclusion
In conclusion, Eterneva is a high-quality memorial diamond provider that offers a range of customization options and exceptional customer service. Their commitment to ethical and sustainable sourcing practices sets them apart from their competitors.
While their prices may be on the higher end of the spectrum, the quality of their diamonds and their attention to detail justifies the cost for many customers. Eterneva’s ordering process is straightforward and easy to follow, and their delivery and packaging services are secure and aesthetically pleasing.
While they do have some competitors in the industry, Eterneva’s focus on quality and customer service makes them an excellent choice for anyone seeking a meaningful and personalized way to honor their loved ones.
