Clean Origin is a relatively new player in the diamond industry, offering ethical and sustainable diamonds that are conflict-free and environmentally friendly. With a growing demand for ethical and sustainable diamonds, Clean Origin aims to provide a transparent and trustworthy option for customers.
In this review, we will explore Clean Origin’s background, diamond selection, customization and design, pricing, customer service, shipping and returns, and customer reviews to help you make an informed decision when shopping for diamonds.
Company Background
Clean Origin is a diamond company that specializes in ethical and sustainable diamonds. The company was founded with the mission to provide customers with an environmentally friendly and socially responsible option when purchasing diamonds.
Unlike traditional jewelers, Clean Origin sources their diamonds from mines that meet strict ethical and environmental standards, ensuring that their diamonds are conflict-free and have a minimal impact on the environment.
Clean Origin also offers lab-grown diamonds, which are grown in a controlled environment using renewable energy sources, making them an eco-friendly and sustainable option.
Additionally, Clean Origin is committed to transparency and provides detailed information about their diamonds’ origins, certifications, and grading to ensure customers are fully informed before making a purchase.
Sourcing and Certification
Clean Origin is committed to sourcing diamonds that are ethically and sustainably mined. They only source diamonds from mines that meet strict standards for ethical labor practices and environmental responsibility.
Clean Origin’s diamond mines must comply with the Kimberley Process Certification Scheme, which ensures that diamonds are conflict-free and not used to fund armed conflicts. Additionally, Clean Origin only sources diamonds from mines that meet the high standards set by the Responsible Jewelry Council (RJC), which requires mines to adhere to strict ethical, social, and environmental practices.
Clean Origin also offers lab-grown diamonds, which are grown in a controlled environment using renewable energy sources, making them an eco-friendly and sustainable option. These diamonds have the same chemical and physical properties as natural diamonds, but they are created in a more sustainable and ethical way.
Diamond Selection
Clean Origin offers a wide selection of diamonds, including both natural and lab-grown diamonds. They offer round, princess, cushion, emerald, oval, pear, marquise, radiant, and heart-shaped diamonds, as well as fancy colored diamonds.
One unique feature of Clean Origin’s diamond selection is their “Beyond Conflict Free” diamonds. These diamonds are sourced from Canada’s Ekati and Diavik diamond mines, which have a track record of ethical and sustainable mining practices. Clean Origin’s “Beyond Conflict Free” diamonds are also independently certified by the CanadaMark program, which verifies their origin and ethical sourcing.
Clean Origin also offers lab-grown diamonds, which are created in a controlled environment using renewable energy sources. These diamonds have the same physical and chemical properties as natural diamonds, but they are more sustainable and environmentally friendly.
Customers can also filter their diamond search by various criteria, including carat weight, cut, color, clarity, and price. Clean Origin provides a comprehensive education section on their website to help customers make informed decisions about their diamond purchase.
Customization and Design
Clean Origin offers a variety of customization options for customers looking to create a unique piece of jewelry. Customers can choose from a range of settings, metals, and designs to create a custom engagement ring, wedding band, or other piece of jewelry.
Customers can choose from a range of setting styles, including solitaire, pave, three-stone, and vintage-inspired settings. Clean Origin also offers a variety of metals, including platinum, white gold, yellow gold, and rose gold, as well as eco-friendly recycled gold options.
In addition to pre-set designs, Clean Origin offers a design-your-own tool on their website, allowing customers to create a custom engagement ring or other piece of jewelry from scratch. The tool allows customers to choose a diamond, select a setting, and customize the metal and other design details to create a truly unique piece of jewelry.
Pricing and Value
Clean Origin’s pricing is competitive with other diamond retailers, and they offer a range of options to fit different budgets. Their diamonds are priced based on the 4 Cs: carat weight, cut, color, and clarity.
One unique feature of Clean Origin is their “True Pricing” model, which offers customers a transparent and simplified pricing structure. The price listed for each diamond includes all fees and taxes, so there are no hidden costs.
Clean Origin also offers a price match guarantee, promising to match the price of any diamond with the same specifications and grading from a competitor. This ensures that customers get the best value for their money.
In terms of value, Clean Origin’s commitment to ethical and sustainable sourcing is evident in the quality of their diamonds. Customers can feel confident that the diamonds they purchase from Clean Origin are conflict-free and environmentally responsible.
Customer Service and Support
Clean Origin’s customer service is highly rated by customers, with a focus on providing a personalized and supportive experience.
Customers can reach Clean Origin’s customer service team via phone, email, or live chat on their website. They offer a 24/7 chat service for customers who need assistance outside of regular business hours.
Clean Origin also offers a free diamond consultation service, where customers can speak with a diamond expert to receive personalized guidance on selecting the perfect diamond for their needs.
In addition to their customer service team, Clean Origin also provides a comprehensive education section on their website, which includes guides on the 4 Cs, diamond certifications, and other important diamond-related topics.
Shipping and Returns
Clean Origin offers free shipping on all orders within the United States. All orders are shipped via FedEx, and customers can track their shipment using the provided tracking number.
Customers have 100 days from the date of purchase to return their diamond for a full refund or exchange. The diamond must be in its original condition and packaging, with all original documents and certificates included.
If a customer needs to return or exchange their diamond, they can contact Clean Origin’s customer service team to initiate the process. Clean Origin provides a prepaid FedEx shipping label for all returns and exchanges, making the process easy and convenient for customers.
Clean Origin Reviews
Clean Origin has received positive reviews from customers and industry experts alike. Here are some examples:
- The Better Business Bureau has accredited Clean Origin with an A+ rating, indicating a high level of customer satisfaction.
- Clean Origin has a 4.9 out of 5-star rating on Google Reviews, with customers praising their high-quality diamonds, exceptional customer service, and transparent pricing.
- WeddingWire, a popular wedding planning website, has awarded Clean Origin the Couples’ Choice Award for 2021, based on positive customer reviews and ratings.
- The Diamond Pro, a website that provides unbiased diamond reviews and buying guides, has given Clean Origin a 4.9 out of 5-star rating, praising their ethical and sustainable diamond sourcing, customization options, and exceptional customer service.
Conclusion
In conclusion, Clean Origin is a reputable and trustworthy online diamond retailer that offers customers a unique and personalized shopping experience. They are committed to ethical and sustainable sourcing practices, and their True Pricing model ensures transparency and simplicity in their pricing.
Customers can choose from a range of customization options to create a truly unique piece of jewelry, and Clean Origin’s customer service is highly regarded for its personalized support and education. With a range of positive reviews from customers and industry experts alike, Clean Origin is a great choice for anyone looking to purchase a high-quality, ethically sourced diamond.
