Brilliant Earth Return (2024 Explained)

Curious about Brilliant Earth’s Return Policy for jewelry purchases?

Coming from one of our other reviews of Brilliant earth diamonds and eager to explore more?

I’ve gone above and beyond, gathering insights from real customers who have experienced Brilliant Earth’s Return Policy firsthand. Their valuable feedback has enabled me to create a meticulously crafted list of Brilliant Earth Return Policy Trends for 2024.

With absolute certainty, I assure you that after reading this article, you’ll have all the essential information you need to understand and navigate Brilliant Earth’s return process with confidence. Say goodbye to uncertainty or guesswork when it comes to returning your purchase with Brilliant Earth. Let’s dive into the details!

Let’s get started!

Brilliant Earth Financing

Imagine this scenario: you’ve finally found the perfect engagement ring, eagerly awaiting the moment you propose to your significant other. But, what if the unthinkable happens? What if the ring doesn’t meet expectations, or perhaps life throws a curveball, and you need to reconsider your decision? Fear not! Brilliant Earth, the renowned jewelry retailer, offers a return policy that shines as brightly as their ethically sourced diamonds.

Understanding Brilliant Earth’s 30-Day Return Policy

Brilliant Earth allows you to return your order within 30 days for a full refund or an exchange. This 30-day period is calculated from the time your order is ready to be shipped or picked up, rather than when you receive your jewelry. It’s essential to note that this policy holds even if you request a delayed delivery. The condition for returns requires the item to be in an unworn state and accompanied by all original documentation, such as the diamond certification.

Certain items are non-refundable and cannot be exchanged, including engraved items, resized items, previously exchanged items, custom-designed items, damaged or altered items, layaway items beyond 30 days from purchase, gift cards, and some previously resized vintage and Extraordinary Collection pieces. Additionally, improperly packaged or uninsured items will not be accepted for return.

Initiating a Return: Brilliant Earth Returns Process

To initiate a return, you need to follow these steps:

Step 1: Obtaining a Return Authorization Code

Contact Brilliant Earth’s customer service team either by calling 1800 691 0952 or using the live chat on their website. They will provide you with a Return Authorization Code and a free FedEx return shipping label. Remember that the Return Authorization Code is valid for only seven days from the date of issue, and the package must be shipped within this period. If the code expires, you will need to request a new one.

Step 2: Packing the Return Shipment

For both exchanges and returns, include all the original packaging and collateral, such as the packing slip and diamond certifications. Not including these items may result in a replacement fee of $250. However, if you are returning a ring for resizing, you do not need to include any accompanying certificates and materials.

When packaging the return, it is essential not to label the box with “jewelry” or “diamonds” to avoid attracting potential thieves. To ensure the package is insured, place the original box inside another box and attach the FedEx label on the outside. If you don’t have the original packaging, you can obtain two boxes from FedEx.

Step 3: Secure Packaging and Shipping

Drop off the securely packed package at a FedEx office. Brilliant Earth does not take responsibility for packages left at unstaffed FedEx drop boxes or non-FedEx staffed locations. Remember to obtain a FedEx receipt as proof of shipment and insurance.

Alternatively, you can choose another carrier of your choice, but keep in mind that Brilliant Earth will not be responsible for any lost packages. It is advisable to insure the package, request a signature on delivery, and obtain a return receipt to confirm delivery to Brilliant Earth.

The Refund Process: What to Expect

Once Brilliant Earth receives the return package, their Quality Assurance (QA) team will verify the condition of the item and approve the validity of the return. After this verification, the refund process takes approximately five business days.

The refund will be issued through the same payment method used during the original purchase. If you paid by cash or bank wire, you will receive a refund check. Please note that any bank fees associated with the transaction will not be covered by Brilliant Earth. If the refund is credited to your credit card, allow one billing cycle for it to appear on your statement.

Tips for a Smooth Return Experience

To ensure a seamless return experience, consider the following tips:

A. Double-check Return Eligibility: Review Brilliant Earth’s return policy to confirm that your item is eligible for return or exchange.

B. Document and Insure the Return Shipment: Keep all documents related to the return and insure the package to safeguard against any potential loss or damage during transit.

C. Record Return Details: Keep track of the Return Authorization Code, shipping date, and other return-related information for your records.

Brilliant Earth’s Commitment to Sustainability and Ethical Practices

Brilliant Earth stands out as an ethical choice for consumers concerned about product origins and their impact on the environment. With blockchain-tracked diamonds, customers can understand the provenance of their stones, ensuring ethical sourcing and responsible practices. The company’s impressive sourcing policies, vast selection of beautiful and on-trend settings, competitive pricing, and excellent service guarantees make Brilliant Earth an excellent choice for the conscious consumer.

Final Thoughts

Brilliant Earth’s return policy demonstrates the company’s commitment to customer satisfaction and ethical practices. With a generous 30-day return window, easy-to-follow return procedures, and a reliable refund process, customers can shop with confidence, knowing they have the option to return or exchange their purchase if necessary. Making an informed choice and supporting ethical jewelry practices have never been easier with Brilliant Earth.