Brilliant Earth Resizing Policy (2024 Explained)

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Brilliant Earth Resizing Policy

Finding the perfect engagement ring is a momentous occasion, symbolizing the start of a beautiful journey with your partner. However, achieving the perfect fit for the ring can be a bit tricky. Thankfully, Brilliant Earth, a renowned ethical and sustainable jewelry company, offers its customers a free resizing service within 60 days of purchasing their dream ring.

Brilliant Earth Resizing Policy

One Free Resize for a Flawless Fit

Brilliant Earth’s resizing policy is one of the many reasons why they stand out in the jewelry industry. Within 60 days of purchasing the ring, you have the opportunity to request a complimentary resize. This ensures that your beloved ring fits your partner’s finger like a glove. For full details on their resizing policy, click [here](link to full resizing policy).

Staying Within the Recommended Sizing Range

While Brilliant Earth generously offers a free resize, it’s essential to keep the requested resize within their recommended sizing range. This range typically encompasses two sizes larger or smaller than the original. Going beyond this range can exert too much stress on the ring, potentially causing damage. Thus, adhering to their guidelines ensures that your ring remains in pristine condition.

Exceptions to Resizing

Certain types of rings are not eligible for resizing due to their design. Eternity rings, which have diamonds or a design encircling the entire band, fall into this category. It’s crucial to be certain about the size before purchasing an eternity ring. Additionally, custom, modified, and engraved rings may incur a resize fee, as they require specialized attention. Furthermore, specific rings from the Extraordinary Collection are marked as “final sale” and cannot be resized due to their unique design.

Added Benefits of the Extend Protection Plan

For an extra layer of security, consider opting for Brilliant Earth’s Extend Protection Plan. With this plan, you gain additional flexibility for resizing beyond the initial 60-day period. It offers you peace of mind, knowing that your ring can be adjusted to fit perfectly even after the standard resizing window.

Resizing After the 60-Day Period

Should you need a resize after the 60-day period, Brilliant Earth can still assist you. However, there will be a fee of $135 for gold rings and $150 for platinum rings. While the free resizing period may have elapsed, their willingness to accommodate resizing beyond this time frame is commendable.

How Brilliant Earth Resizing Works

Seamless Communication with Customer Service

To begin the resizing process, reach out to Brilliant Earth’s customer service team. You can either call them at 1800 691 0952 or use the live chat feature on their website.

Obtaining Your Return Shipping Authorization Code

Once you contact customer service, they will provide you with a Return Shipping Authorization Code. This code is valid for seven days, giving you sufficient time to prepare for the resizing process. If, for any reason, you miss the deadline, you can request a new code.

Secure Packaging for Safe Shipping

When preparing your ring for shipment, ensure discretion by avoiding any mention of “jewelry” or “ring” on the packaging. Brilliant Earth recommends using FedEx for its secure and insured shipping services.

Alternatives for Shipping with Other Carriers

Though FedEx is the preferred carrier, you can opt for other shipping providers. However, it’s essential to ensure that your package is insured, and you request a signature and return receipt for added security.

Complete the Process: Drop-off and Receipt

After securely packaging your ring, drop it off at a staffed FedEx office. Request a receipt as proof of drop-off and for insurance purposes. Please note that Brilliant Earth will not assume responsibility for packages dropped off at unstaffed FedEx drop boxes or non-FedEx staffed locations.

Tips for Getting the Ring Size Right the First Time

Utilizing Brilliant Earth’s Free Ring Sizer

Brilliant Earth provides customers with a complimentary ring sizer, which you can request from their website. Allow 5-7 days for delivery, and you’ll have an accurate tool to determine the perfect size.

Comprehensive Sizing Guide: Your Ring Size Handbook

For more sizing methods, Brilliant Earth offers a comprehensive sizing guide for download on their website. This guide includes tips on comparing an existing ring to the ring size guide, ensuring you get a precise measurement.

Measuring Partner’s Finger Discreetly

If planning a surprise proposal, measuring your partner’s finger can be a tricky task. Consider involving a friend, borrowing a ring, or tracing the inside and outside of a ring for expert assistance.

Final Thoughts

Finding the perfect ring size is crucial to the magic of the proposal. Brilliant Earth’s resizing policy and attentive service make this process smooth and stress-free. By following their guidelines and utilizing their expert tips, you’ll ensure a perfect fit for your dream ring, setting the stage for a beautiful and memorable proposal. Remember, Brilliant Earth’s commitment to customer satisfaction ensures that your journey to the perfect ring is a rewarding one.