Diamonds are known to be a symbol of love, commitment, and longevity, which is why they are often used for engagement rings and other special occasions. However, finding a trustworthy diamond wholesaler can be a challenging task. This is where Abe Mor comes in, a diamond wholesaler that has been in the industry for over 25 years.
In this article, we will take an in-depth look at Abe Mor, its history, reputation, product selection, diamond quality and certification, pricing and value, customer service, return and exchange policies, shipping and packaging, and customer reviews and feedback.
By the end of this article, you will have a comprehensive understanding of Abe Mor and whether it is the right diamond wholesaler for you.
Abe Mor’s History and Reputation:
Abe Mor was founded in New York City in 1992 by Abe Morduchowitz, who had been working in the diamond industry since the age of 19. Over the years, the company has grown to become one of the most respected diamond wholesalers in the industry, with a reputation for quality products and exceptional customer service.
Abe Mor has a strong reputation in the diamond industry and has earned the trust of its customers. The company is a member of the Diamond Dealers Club of New York, the Jewelers Board of Trade, and the Better Business Bureau. It has also received numerous awards and accolades for its commitment to excellence, including the Best in New York Award for Diamond Dealers and Wholesalers.
In addition, Abe Mor is known for its ethical and responsible business practices. The company is committed to sourcing diamonds ethically and has implemented strict policies to ensure that all diamonds are conflict-free. Abe Mor also supports various charitable causes, including the Israel Cancer Research Fund and the Make-A-Wish Foundation.
Product Selection:
Abe Mor offers a wide variety of diamond products, including loose diamonds, engagement rings, wedding bands, and other fine jewelry. The company’s inventory includes diamonds of all shapes and sizes, from classic round diamonds to unique fancy shapes like cushion, princess, and emerald cuts.
Customers can browse Abe Mor’s inventory online, which includes detailed descriptions and high-resolution images of each diamond. The company also provides a 360-degree video for most of its diamonds, which allows customers to examine the diamond from all angles. This feature is particularly useful for online diamond shopping, as it helps customers get a better sense of the diamond’s quality and appearance.
In addition to diamonds, Abe Mor also offers a wide selection of engagement rings and other jewelry pieces. Customers can choose from a variety of designs, including classic solitaire rings, three-stone rings, halo rings, and more. Abe Mor’s engagement rings are available in various metals, including platinum, white gold, yellow gold, and rose gold, and can be customized to suit individual preferences and budgets.
Diamond Quality and Certification:
Abe Mor is committed to providing high-quality diamonds to its customers. All diamonds sold by Abe Mor are certified by reputable third-party grading labs, including the Gemological Institute of America (GIA) and the American Gem Society (AGS). These labs are known for their strict grading standards and are recognized as the industry leaders in diamond grading and certification.
Abe Mor’s diamonds are graded based on the 4 Cs of diamonds: cut, color, clarity, and carat weight. The company’s grading system is transparent and accurate, ensuring that customers receive diamonds that meet their desired specifications.
Abe Mor also offers a selection of diamonds with the Hearts and Arrows pattern, which is a mark of superior diamond cut quality. These diamonds are cut to strict standards that ensure optimal light performance and maximum brilliance and fire.
Pricing and Value:
Abe Mor’s pricing is competitive with other diamond wholesalers in the industry. The company offers a price match guarantee, ensuring that customers receive the best possible price for their diamond purchase.
Abe Mor also offers a selection of diamonds at various price points, catering to customers with different budgets. The company’s online inventory includes detailed information on each diamond’s specifications and pricing, allowing customers to compare and choose the best diamond for their needs and budget.
In addition, Abe Mor offers financing options through Affirm, allowing customers to pay for their diamond purchase over time with fixed monthly payments. This option can be particularly useful for customers looking to purchase a high-value diamond but prefer to spread out their payments.
Customer Service:
Abe Mor’s commitment to customer service is evident in the positive feedback it has received from customers. The company’s website features a live chat function, allowing customers to chat with a diamond expert in real-time and get answers to their questions. In addition, the company’s customer service team is available by phone and email to assist with any inquiries or issues that may arise.
Abe Mor also offers a 30-day return policy on all purchases, giving customers the peace of mind of knowing that they can return their diamond if they are not satisfied with it. The company’s return policy is straightforward and easy to understand, and the customer service team is available to guide customers through the process.
Finally, Abe Mor’s commitment to customer service extends beyond the purchase process. The company offers a lifetime upgrade policy, allowing customers to upgrade their diamond at any time and receive credit for their original purchase. This policy ensures that customers can always enjoy the best possible diamond and gives them the flexibility to upgrade as their needs and preferences change over time.
Return and Exchange Policies:
Abe Mor offers a straightforward return policy that allows customers to return their diamond purchase within 30 days for a full refund or exchange. The company’s return policy applies to all diamonds and jewelry items, with the exception of custom-made pieces, which are subject to a restocking fee.
To initiate a return, customers must contact Abe Mor’s customer service team by phone or email and receive a Return Authorization Number. The diamond or jewelry item must be returned in its original condition, with all original packaging and certificates, within 30 days of the delivery date. Once the return is received and inspected by Abe Mor’s quality control team, a full refund will be issued to the customer’s original form of payment.
Abe Mor also offers a lifetime upgrade policy, allowing customers to upgrade their diamond at any time and receive credit for their original purchase. The upgrade policy applies to all diamonds purchased from Abe Mor, with no minimum upgrade amount required. Customers can simply contact Abe Mor’s customer service team to initiate the upgrade process and receive a credit towards their new diamond purchase.
Shipping and Packaging:
Abe Mor offers free insured shipping on all purchases within the United States. The company uses FedEx as its preferred carrier and provides customers with a tracking number once their package has shipped. Abe Mor also offers international shipping at an additional cost, with options for expedited shipping available.
Abe Mor’s packaging is designed to ensure that the diamond or jewelry item arrives safely and securely. Each purchase is shipped in a discreet and secure package, with no identifying markings to protect the customer’s privacy. The package includes a tamper-evident seal to ensure that the diamond or jewelry item has not been tampered with during transit.
Inside the package, customers will find their diamond or jewelry item securely nestled in a presentation box, along with all relevant paperwork and certificates. The presentation box is both elegant and durable, providing a great first impression for the customer.
Customer Reviews and Feedback:
Abe Mor has received overwhelmingly positive reviews from customers, with many praising the company’s selection, pricing, and customer service. On Trustpilot, a leading online review platform, Abe Mor has a 4.9-star rating out of 5, based on over 800 reviews. Customers frequently mention the high-quality diamonds, competitive pricing, and knowledgeable customer service team in their reviews.
In addition to Trustpilot, Abe Mor has received positive feedback on other online platforms, including Google and Yelp. Customers praise the company’s attention to detail, transparency, and commitment to customer satisfaction. Many customers also mention the lifetime upgrade policy as a great option for future upgrades.
While there are a few negative reviews of Abe Mor online, they are few and far between. Some customers have reported issues with the diamond’s quality or certification, while others have had difficulty with the return process. However, these negative reviews represent a small percentage of the overall feedback, and Abe Mor has responded to each negative review in a professional and courteous manner.
Competitors:
Abe Mor operates in a highly competitive market, with many other online and brick-and-mortar retailers offering similar products and services. Some of Abe Mor’s top competitors include:
- James Allen: James Allen is a leading online diamond retailer that offers a wide selection of diamonds and engagement rings. The company is known for its high-quality diamonds and innovative 360-degree diamond display technology.
- Blue Nile: Blue Nile is another online diamond retailer that offers a large selection of diamonds and engagement rings. The company is known for its competitive pricing and educational resources, which help customers make informed purchasing decisions.
- Brian Gavin Diamonds: Brian Gavin Diamonds is a Houston-based diamond retailer that specializes in high-quality diamonds and custom-made engagement rings. The company is known for its exceptional customer service and attention to detail.
- Whiteflash: Whiteflash is an online diamond retailer that specializes in ideal cut diamonds and custom-made engagement rings. The company is known for its high-quality diamonds and excellent customer service.
- Brilliant Earth: Brilliant Earth is an online retailer that specializes in ethically sourced diamonds and engagement rings. The company is known for its commitment to sustainability and social responsibility.
Conclusion
Abe Mor is a reputable diamond retailer that offers a wide selection of high-quality diamonds and jewelry at competitive prices. The company has a strong reputation for customer service and offers a lifetime upgrade policy, which sets it apart from many of its competitors.
Abe Mor’s diamond selection is carefully curated and offers a range of shapes, sizes, and colors to choose from. The company’s diamonds are certified by reputable third-party laboratories, and customers can feel confident in the quality of their purchase.
Abe Mor’s pricing is competitive with other diamond retailers, and the company offers financing options to help customers make their purchase more affordable. The company also offers free insured shipping within the United States and discreet packaging to ensure the safe delivery of each purchase.
Customer reviews of Abe Mor are overwhelmingly positive, with many customers praising the company’s selection, pricing, and customer service. While there are some negative reviews online, these represent a small percentage of the overall feedback.
